Processing Time
Since many of our products are made to order, we may require 1-2 weeks of processing time. Once we have it ready to go, we'll send you a confirmation email with tracking info.

Shipped to Wrong Address
Please take a moment to double-check the shipping info entered at checkout, as we cannot be responsible for locating packages sent to an incorrectly entered address.

If you entered the wrong address, please reply to your order confirmation email or email us at info@tennprairie.com with your order number and the correct address, and we’ll do our best to update that for you.

Please note that if the order has already shipped, we unfortunately cannot modify the shipping address. Orders returned to us because of an invalid address are subject to an additional shipping charge if reshipped.

Refused Shipments
If you refuse delivery of any order, the package will be returned to us. You will receive a refund for the merchandise, but shipping charges are unfortunately non-refundable.

You'll be responsible for the original shipping charges to you, any duties/customs/taxes charges incurred on the roundtrip shipment, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund. If you have any further questions, please contact us at info@tennprairie.com.

Lost or Stolen Packages
We unfortunately cannot be held responsible for lost or stolen packages, but we will do everything we can to help. Please file a claim with the shipping provider and message us at info@tennprairie.com with the claim number so we can assist.

If you got a notification that your parcel was delivered but haven't seen it show up yet, please wait an additional day or two before contacting us. We're seeing a lot of parcels marked as delivered before they actually arrive, but most of the time, they show up the next day.

Shipping Costs
Shipping costs are calculated at checkout.

International Shipping
For orders placed outside of the United States, local duties and taxes may apply and will be billed to you separately by the shipping carrier.

Returns
We accept returns on items that have not been used or damaged within 30 days of delivery. Please note that we do not cover the shipping cost on returned items. We are also unable to accept returns on items purchased from third parties.

If you would like to make a return, please email info@tennprairie.com with your order number and the item(s) you'd like to return. We will respond within 1-3 business days. To ensure a successful refund, please use a trackable mail service, as we are not responsible for lost or missing packages.

Once we have received your returned item and confirmed that it has not been used or damaged, we will issue a refund to your original form of payment.